Refund Policy
Glimmer Jewel Store is committed to providing high-quality jewelry and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a flexible return policy to ensure your complete satisfaction.
Eligibility
To be eligible for a return, the following conditions must be met:
- Returns are accepted within 30 days of delivery
- Items must be in their original condition with all tags and packaging intact
- Returns are only accepted for items purchased directly from Glimmer Jewel Store (online or in-store)
- Items must not have been worn, altered, or damaged
How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact our customer service team at mailto:support@glimmerjewelstore.com or (phone number) to obtain a Return Merchandise Authorization (RMA) number
2. Repackage the item securely in its original packaging, if possible
3. Ship the item back to us at the address provided by our customer service team
4. Please include the RMA number, your name, and order number in the package
Refund Policy
Once we receive the returned item, we will process your refund within 5-7 business days. Refunds will be issued in the original form of payment, minus any shipping costs. Please note that refunds may take an additional 3-5 business days to appear on your credit card statement.
Exceptions
The following items are not eligible for returns or refunds:
- Custom or personalized orders
- Items damaged or altered by the customer
- Items purchased from third-party sellers or secondary markets
Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer service team at mailto:support@glimmerjewelstore.com or (phone number). We are available to assist you Monday through Friday, 9am to 5pm EST.
Legal Compliance
This return and refund policy complies with applicable United States laws and regulations, including the Federal Trade Commission (FTC) guidelines on refunds and warranties. We reserve the right to update this policy at any time without notice. By making a purchase from Glimmer Jewel Store, you acknowledge that you have read, understood, and agree to our return and refund policy.